Homesoda Returns Policy

At Homesoda, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

If you have changed your mind, you may return eligible items within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unwashed and in its original condition.
• Be returned with all original packaging, tags, accessories and documentation.
• Be free from damage, marks, stains or signs of use.

We reserve the right to refuse a return or reduce the refund if the item has been handled beyond what is necessary to establish its nature, characteristics and function, or if it is returned in a condition that prevents it from being resold as new.

How to Return an Item

1. Request a Return

Please contact our Customer Care team at hello@homesoda.store within 14 days of receiving your order.

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your return

2. Return Approval

Once your request has been approved, we'll provide you with detailed return instructions, including the return address and any additional information required.

Please do not return any item without first receiving return authorisation from Homesoda.

3. Package Your Return

Please carefully package your item using the original packaging to help prevent damage during transit. Ensure all tags, accessories and included materials are returned with the product.

Return Shipping

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item.

You may arrange your own return using a tracked and insured shipping service.

If you would prefer Homesoda to arrange the return on your behalf, we can do so. The applicable return shipping cost will be communicated to you before the return is arranged and will be deducted from your refund.

Due to the size and nature of some of our products, return shipping costs may vary depending on the product and delivery location.

Refunds

Once your returned item has been received, it will be inspected to ensure it meets our return eligibility requirements.

If your return is approved:

• Your refund will be issued to the original payment method used to place the order.
• Please allow up to 20 working days for your refund to appear, depending on your payment provider.

Where permitted by law, any original delivery charges are non-refundable unless the return is the result of an incorrect item being supplied or an error by Homesoda.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you have received the wrong product, please contact us as soon as possible at hello@homesoda.store.

Where the issue is confirmed to be the responsibility of Homesoda, we will arrange the return and provide a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

• Personalised or custom-made products.
• Products that have been used, washed or damaged after delivery.
• Products returned without their original packaging, accessories or tags where this affects their resale value.

Contact Us

If you have any questions about our Returns Policy or need assistance with a return, our Customer Care team will be happy to help.

Email: hello@homesoda.store

Thank you for choosing Homesoda.